VZFLO AI

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Privacy Policy

This page summarizes how VZFLO handles account, billing, phone, and assistant configuration data.

Information we collect

We collect account details, workspace settings, phone-number selections, billing events, assistant configuration, call metadata, transcripts, and recordings when those features are enabled.

How information is used

We use this information to create accounts, configure agents, route calls, show analytics, process payments, meter credits, and support customer workflows.

Call data

Call recordings, transcripts, and logs may contain caller names, phone numbers, service needs, appointment details, and other business information. You should only collect information that is appropriate for your business and callers.

SMS text messages

At times, the app may ask users for consent before sending SMS text messages. Users can reply YES to consent or NO to decline. Text messages are only sent for customer support and alerts that the user or workspace configures to receive.

SMS consent

At times, VZFLO may ask whether you want to receive SMS text messages. Reply YES to opt in or NO to decline.

Text messages are only sent for customer support and alerts that you configure to receive.

VZ VZFLO Support Text Message
VZFLO: You are opted in to receive account, support, and verification texts from VZFLO. Msg & data rates may apply. Reply HELP for help or STOP to cancel.
YES
Thanks. You are opted in for configured support and alert texts. Reply STOP to opt out.
Example consent prompt. Your workspace controls which alerts are configured.

Contact

For privacy questions or data requests, contact the VZFLO account owner or support channel associated with your workspace.